For items purchased in November and December 2012, you will have until 30th January 2013 to return an item. For items purchased after December 2012, you will have 14 days from the date of purchase to return any item.
Marmalade is committed to you being fully satisfied with your purchases and jumping for joy with their arrival. If however there is a lack of joy jumping, for any reason, and you would like to return any unused products, please follow the guidelines on the reverse of your invoice. Items must be returned within 14 days from date of purchase. Items must be returned with all their tags and in the same packaging they arrived in. We will need your name, order number and details of the item you wish to return, plus the particulars of any exchange required.
If you are making your return via another postal carrier, clearly mark the returned item(s) with the returns address and ensure that the invoice number is in view. Please send the item to:
Marmalade Skateboards Ltd
Unit 4 Sunray Works
Southend On Sea
Essex SS2 6LL
Within the package include any exchange information that you require. The customer is responsible for all return delivery costs unless an item has been delivered to you either faulty or incorrectly. If you have received an item that is faulty or sent incorrectly, please contact our customer service team directly by phone or email, before making arrangements to return the products.
Items should be returned via a tracked delivery service (such as Royal Mail recorded) to enable your item arrives safely at Marmalade. Marmalade cannot accept responsibility for items that are not returned by recorded delivery. Upon inspection of returned product, Marmalade will issue a full refund to the paypal account used for the purchase less the original delivery charge. Any used items will be denied a refund and returned to the customer at his/her expense. Warranty items are subject to inspection and only eligible for repair, replacement or disposal. All exchanges will be shipped free of charge, via Royal Mail 2nd class (unless otherwise agreed with a customer service advisor).
All products purchased from Marmalade carry the full manufacturer warranty unless sold as a "no warranty" item. Special circumstance: in the event the manufacturer is no longer in business, Marmalade will review your warranty claim and at our discretion help to provide an equitable solution. All warranty claims may only be made by the purchaser on record. Please email our customer service team regarding any warranty questions.